The Exam Portal

💰 Refund & Cancellation

Last updated: March 2025

We want you to be satisfied. If you face issues, this policy outlines your options.

7-Day Money-Back Guarantee

If you purchase a course and have attempted fewer than 3 quizzes, you may request a full refund within 7 days of purchase. Contact refunds@theexamportal.com with your payment ID (Razorpay transaction ID).

Technical Faults

If a technical error (server downtime, quiz not loading, payment failure but amount deducted) prevents access, we will either fix it immediately or issue a full refund. Please report within 48 hours.

Non-Refundable Situations

• After 7 days from purchase date.
• If you have attempted more than 25% of quizzes in the course.
• Change of mind after significant usage.
• If you violated Terms (cheating, sharing account).

Refund Process

Once approved, refunds are processed to the original payment method via Razorpay within 5-7 business days. You’ll get an email confirmation.

Cancellation

You can cancel future notifications anytime, but course purchases are final (subject to refund policy). To delete your account, email support.

Disputes & Chargebacks

Initiating a chargeback without contacting us may delay resolution. We cooperate with Razorpay to investigate fraud.

Contact for Refunds

refunds@theexamportal.com (include registered email + transaction ID). We aim to respond within 24 hours.

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Word count: approx. 520 words — straightforward refund terms.

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